Blog

News and views on all things Quvu, contact centre and customer engagement!

[Sales Intelligence Data: The key to better outbound campaign success or the road to GDPR fines?](/content/sales-intelligence-data-the-key-to-better-outbound-campaign-success-or-the-road-to-gdpr-fines/ "Sales Intelligence Data: The key to better outbound campaign success or the road to GDPR fines?"/index.html)

List Brokers Vs. Sales Intelligence Platforms You might use a number of existing lists to build the data for a new campaign. Customer purchase history and content marketing responses are typical...

[Improving success of outbound marketing campaigns in 2024 with sales intelligence data](/content/improving-success-of-outbound-marketing-campaigns-in-2024-with-sales-intelligence-data/ "Improving success of outbound marketing campaigns in 2024 with sales intelligence data"/index.html)

A shot in the arm for outbound campaigning For many contact and call centres, telesales is a central activity. Companies typically drive their outbound campaigning by building their own marketing...

[Is the proliferation of AI going to mean tougher regulation of outbound telesales campaigning?](/content/is-the-proliferation-of-ai-going-to-mean-tougher-regulation-of-outbound-telesales-campaigning/ "Is the proliferation of AI going to mean tougher regulation of outbound telesales campaigning?"/index.html)

Explore how AI's rise may lead to stricter regulations in telesales campaigns. Uncover the potential changes and stay informed about the evolving landscape of outbound...

[Optimising business operations to deliver superior customer service](/content/optimising-business-operations-to-deliver-superior-customer-service/ "Optimising business operations to deliver superior customer service"/index.html)

Does your office need to be its current size, or indeed, do you really need it at all? While for some, Covid continues to loom large in its health impacts on their personal and professional lives,...

[Leveraging call centre dispute resolution and de-escalation for strategic advantage with Quvu call recording](/content/leveraging-call-centre-dispute-resolution-and-de-escalation-for-strategic-advantage-with-quvu-call-recording/ "Leveraging call centre dispute resolution and de-escalation for strategic advantage with Quvu call recording"/index.html)

One of the toughest challenges for call centre agents Call and contact centres can be challenging environments. For agents, during times of peak demand, the pace of call handling can be quite...

[10 ways to get the best out of agents: It’s not all about call centre KPIs](/content/10-ways-to-get-the-best-out-of-agents-its-not-all-about-call-centre-kpis/ "10 ways to get the best out of agents: It’s not all about call centre KPIs"/index.html)

The quality of your people differentiates your business In the dynamic world of customer service, the performance of agents in contact or call centres plays a pivotal role in an organisation’s...

[Stellar response rates: Driving call campaigns with an outbound dialler](/content/stellar-response-rates-driving-call-campaigns-with-an-outbound-dialler/ "Stellar response rates: Driving call campaigns with an outbound dialler"/index.html)

Discover how Quvu's advanced outbound dialler technology can take your call campaigns to new heights. Efficient and personalised communication, predictive dialling, call scripting, efficient routing,...

[Why businesses need to think ‘contact centre’ rather than ‘phone system’](/content/why-businesses-need-to-think-contact-centre-rather-than-phone-system/ "Why businesses need to think ‘contact centre’ rather than ‘phone system’"/index.html)

Elevate customer experience: Embracing the contact centre concept In the modern business landscape, customer experience is paramount. As your business strives to meet ever-increasing customer...

[5 smart ways to provide a smoother journey when patients access dental services by telephone](/content/5-smart-ways-to-provide-a-smoother-journey-when-patients-access-dental-services-by-telephone/ "5 smart ways to provide a smoother journey when patients access dental services by telephone"/index.html)

Meeting increased demand with fewer dental professionals To many, it is an understatement to say that the nation’s healthcare infrastructure “is under intense pressure.” Meanwhile, the need...

[7 smart ways to better call quality monitoring in your contact centre](/content/7-smart-ways-to-better-call-quality-monitoring-in-your-contact-centre/ "7 smart ways to better call quality monitoring in your contact centre"/index.html)

Why call quality monitoring is key to winning hearts and minds of customers For companies focusing on both B2B and B2C market segments, customer service is one of the key battlegrounds for hearts and...